Returns & Exchanges

At Thomson Carter, we want you to be completely satisfied with your luxury beauty experience. If your purchase doesn't meet your expectations, we offer a 30-day window for returns and exchanges on products in their original, unused condition.

1

Initiate Your Request

Visit our online Returns Portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Carefully pack your items in their original luxury packaging to ensure they are protected during transit and include the provided packing slip.

3

Ship Your Return

Attach the prepaid shipping label to your parcel and drop it off at any authorized carrier location.

4

Quality Inspection & Refund

Once our artisans inspect the returned items, we will process your refund or dispatch your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing